This Privacy Policy describes how casehutch.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, need more information about our privacy practices, or would like to make a complaint, please contact us:

Email: support@casehutch.com

Address: : 967 Glenmore Ave, Brooklyn, NY 11208, USA

Phone: +18504850720


Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We define “Personal Information” as any data that can be used to identify you.

Device Information

  • Purpose: To load the Site properly and optimize performance.

  • Source: Collected automatically via cookies, log files, pixels, etc.

  • Shared with: Shopify, Google Analytics.

  • Personal Information collected: Browser type, IP address, time zone, cookies, viewed products/pages, search terms, and site interactions.

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, send confirmations, communicate with you, screen for fraud, and offer product updates or promotions.

  • Source: Collected directly from you during checkout.

  • Shared with: Shopify, payment gateways, shipping providers, email marketing platforms.

  • Personal Information collected: Name, billing and shipping address, email, phone number, order contents, and payment details.

Customer Support Information

  • Purpose: To provide customer support and resolve issues.

  • Source: Collected directly from you when you reach out.

  • Shared with: Customer service tools (if used).

  • Personal Information collected: Name, email, and details you provide during communication.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts. For example:

  • Shopify to power our online store: Shopify Privacy Policy

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping and logistics providers

  • Marketing and analytics tools (e.g., Meta Ads, Google)

We may also share information to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information for targeted ads and marketing communications.

We may share information about your activity on the Site with:

To opt out of targeted advertising:

Using Personal Information

We use your Personal Information to:

  • Offer and deliver products

  • Process payments

  • Fulfill orders

  • Communicate with you

  • Send promotions and updates

  • Analyze traffic and improve our store

GDPR – Your Rights (EEA Customers)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access the Personal Information we hold about you

  • Request correction, updating, or deletion

  • Port data to another provider

You can contact us at support@casehutch.com to exercise these rights.

Your information is processed first in Ireland (Shopify's servers) and may be transferred to Canada or the United States. Learn more: Shopify GDPR Guide

CCPA – California Residents

If you are a California resident, you have the right to:

  • Know what Personal Information we collect

  • Access, update, or delete your data

  • Opt out of the sale of your data (we do not sell your data)

To exercise these rights, contact us at the details listed above.

Cookies

Cookies are small data files used to improve your browsing experience. We use cookies to:

  • Remember your preferences and cart contents

  • Analyze site performance

  • Provide targeted ads

Common Shopify Cookies Used

Cookie Name

Function

Duration

_secure_session_id

Storefront navigation

24h

cart

Shopping cart

2w

_shopify_y, _y

Shopify analytics

1y

checkout_token

Checkout process

1y

tracking_consent

Tracks cookie consent

1y

You can manage cookie preferences through your browser or visit AllAboutCookies.org.

Do Not Track

We do not respond to “Do Not Track” browser signals due to lack of consistent industry standards.

Changes

We may update this Privacy Policy from time to time for legal or operational reasons. The latest version will always be posted on this page.

Complaints

To file a complaint, contact us using the information listed under the Contact section above.If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
Example for UK residents: https://ico.org.uk/make-a-complaint/

Last updated: 12 July 2025